Question 62 of 131
Single answerAs the Workspace Administrator, you have been asked to enable the help desk team to share incoming support requests from end users. The help desk team has ten users who need to respond to support requests that are sent to a help desk email address. The users must be able to respond by email and assign ownership of tickets. Finally, the help desk team is highly mobile and will need to manage help desk tickets from their mobile devices. How would you provide this functionality for the help desk team?
✓AConfigure a Google Group as a collaborative inbox, and assign the required Groups permissions to the help desk team members.
BCreate a help desk Workspace mail account, and set the help desk team as mail delegates to the help desk account.
CCreate the help desk group as a Q&A Group, and add the "Manager" role to the help desk team users.
DIn Google Drive, create a help desk request form, and give the help desk team the ability to view the inbound requests.
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Correct Answer: A
Configure a Google Group as a collaborative inbox, and assign the required Groups permissions to the help desk team members.
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Explanation
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